TG.Casino Privacy Policy

This Privacy Policy explains how TG.Casino may handle information relating to players and visitors. It describes the types of information that may be collected, why it may be used, how it may be shared and the choices available to you. We aim to handle personal information fairly, carefully and only for suitable business, legal and security purposes.

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Information we may collect

When you visit or use TG.Casino, we may handle information that identifies you, relates to your account or is connected with your use of the site. The information collected depends on the services you use, the checks that apply to your activity and the choices you make. Some information is provided directly by you, while other information may be collected automatically when you access the site.

On this page

Account and contact details

This may include details used to create and manage an account, such as your name, date of birth, country or region, username, password, contact details and account preferences. We may also record information about your communications with customer support, including questions, complaints, requests and relevant details provided during a conversation.

Identity and verification information

To help confirm identity, age, eligibility and account ownership, we may request verification information and documents. Depending on the circumstances, this can include an identity document, proof of address, information about the source or ownership of funds, or other information needed for security and compliance checks. Documents should be submitted only through the channels made available for that purpose.

Payment and transaction records

We may record information about deposits, withdrawals, gaming activity, payment methods, transaction dates, amounts, account balances and related account activity. Payment providers may process payment information under their own privacy terms. We may receive confirmation and transaction details needed to process payments, prevent misuse and maintain accurate records.

Device, technical and usage information

When you use the site, we may collect technical information such as your IP address, browser type, operating system, device information, language settings, approximate location, pages visited, referral information, login events and other activity logs. This information can help us operate the site, understand performance, identify unusual activity and improve security.

How and why information may be used

TG.Casino may use personal information for purposes connected with providing and administering the site. We seek to use information that is relevant to the purpose for which it was collected and to avoid using it in ways that are not reasonably expected. The main purposes may include the following:

Creating, maintaining and securing your account, including helping you sign in and keeping account records accurate.
Providing requested services, processing account activity and responding to questions or support requests.
Checking identity, age, account ownership and other eligibility information where verification is required.
Detecting and preventing fraud, money laundering, collusion, abuse, account takeover, payment misuse and other suspicious or unlawful activity.
Processing deposits, withdrawals and other transactions, and reconciling payment and account records.
Meeting legal, regulatory, court, tax, accounting, security and responsible gambling obligations that apply to the service.
Monitoring the stability, performance and security of the website, systems and related services.
Investigating incidents, handling complaints, enforcing terms and protecting the rights, property and safety of players, the business and other people.
Understanding how the site is used so that features, content, navigation and technical performance can be improved.
Sending service messages, account notices, security alerts and other communications needed to administer your account.
Sending marketing communications where permitted and where you have provided consent or another valid permission applies.

Where marketing consent is required, you can withdraw it at any time. Choosing not to receive marketing does not normally prevent essential account, security or service communications from being sent. You may still receive messages that are necessary to operate your account or respond to a request.

Some information may be required to open or use an account, complete verification, process a transaction or meet a legal obligation. If you do not provide information that is reasonably necessary for these purposes, we may be unable to provide a requested service, complete a check or continue an account relationship.

Cookies and similar technologies

TG.Casino may use cookies and similar technologies to remember preferences, support login and security features, measure site performance and understand how pages are used. Some cookies are necessary for core functions, while others may help with analytics or communications. Cookies may be placed by the site or by service providers supporting site functions. You can manage, restrict or delete cookies through your browser settings. If you disable some cookies, parts of the site may not work as intended.

Sharing, security and retention

We may share relevant information with service providers and professional partners that help operate the site or provide related services. These parties may support payment processing, identity and verification checks, fraud prevention, customer support, hosting, technology, security, analytics, communications, accounting or other necessary functions. They should receive information only to the extent reasonably needed for the service they provide and may be subject to confidentiality and security obligations.

Information may also be disclosed where necessary to meet a legal or official requirement, respond to a valid request, investigate suspected fraud or unlawful conduct, protect a person from harm, enforce applicable terms or protect the security and rights of the site and its users. If the business or its assets are reorganised, transferred or combined with another operation, relevant information may be included in that process, subject to appropriate privacy protections.

Some service providers may process information in locations outside Australia. Where this occurs, reasonable steps may be taken to support appropriate handling, security and confidentiality. The protections and legal requirements in another location may not be identical to those in Australia, but information should still be handled for the purposes described in this Privacy Policy.

Keeping information secure

We use reasonable administrative, technical and organisational measures to help protect information from unauthorised access, alteration, disclosure, loss or misuse. These measures may include access controls, authentication procedures, monitoring, secure transmission and limits on who can view information. No website, network or electronic storage system can be guaranteed to be completely secure, so you should use a strong, unique password, keep login details confidential and contact support promptly if you believe your account has been compromised.

How long information is kept

Information is kept for as long as it is reasonably needed for the purposes described in this Policy, including account administration, support, security, dispute handling, financial records and business continuity. Some records must be kept for a period required by law even after an account is closed or a request for deletion is made. When information is no longer required, it may be securely deleted, anonymised or placed beyond ordinary use, subject to technical, legal and operational requirements.

Your privacy choices and data rights

Depending on your circumstances and applicable privacy requirements, you may have rights relating to personal information held about you. These rights are not always absolute and may be affected by verification needs, legal obligations, security concerns, the rights of other people or the need to keep certain records. We may ask for information to confirm your identity before completing a request.

How to make a request

To exercise your data rights or ask a privacy question, contact support@tgcasino.wtf. You can use this address to request access to personal information held about you, ask for incorrect or incomplete information to be corrected, request deletion of your data where deletion is available, or withdraw consent to marketing communications. Please explain what you are requesting and provide enough information for us to identify your account and understand the request.

Access: ask for a copy of personal information we hold about you, subject to applicable exceptions.
Correction: ask us to correct information that is inaccurate, out of date or incomplete.
Deletion: ask for personal information to be deleted where there is no continuing reason or obligation to keep it.
Marketing consent: withdraw consent to marketing at any time. You may also use an unsubscribe option included in a marketing message where one is provided.
Questions or complaints: contact support@tgcasino.wtf if you have a concern about how your information has been handled.

A deletion request may not remove all information immediately or completely where records must be retained for legal, security, dispute, accounting or fraud-prevention purposes. In those circumstances, information may be restricted from ordinary use and retained only for the required purpose. Closing an account also does not automatically erase records that must be kept.

We aim to respond to valid privacy requests within a reasonable timeframe. The time required may depend on the complexity of the request, the amount of information involved and whether further details are needed to confirm identity or clarify the request. If a request cannot be fully completed, we will generally explain the relevant reason where permitted.

Updates to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to the site, services, information practices or applicable requirements. The updated version will be made available on this page and will apply from the date shown with the update, where a date is provided. We encourage players to review this page occasionally so they remain aware of how information may be handled.